Delivery Policy

Timescale

We are currently quoting 7-10 working days for delivery on garden furniture. These lead times may increase slightly in busier periods.

Delivery timescales for wooden and bespoke furniture will vary down to specific orders. Ex-display furniture and local orders can expect quicker delivery, though most orders are currently quoted 4-6 weeks to make. The product(s) will be delivered as soon as they are made and ready. Our products are made to be of the highest quality and made-to-order, using raw wood materials made in our own workshop, meaning that items may differ in timescales.

Evri Parcels (formerly MyHermes)

Smaller items such as garden furniture covers can be sent directly to you once ordered. Shipping is free within the UK mainland. Most of our covers are sent through Evri and are signed for upon delivery. These can usually be delivered within 3-5 working days.

Location and Cost

WE CURRENTLY DO NOT DELIVER TO NORTHERN IRELAND, REPUBLIC OF IRELAND, ISLE OF WIGHT, THE ISLE OF MAN AND THE CHANNEL ISLANDS.

ALL ORDERS WILL INCUR A COST OF £29

- delivery of orders to any areas in our exclusion zones will incur an additional charge ( this would include any orders offering free delivery)

Exclusion Zones

ORDERS TO CENTRAL, NORTHERN, EASTERN AND WESTERN SCOTLAND, CORNWALL, DEVON AND PARTS OF WALES MAY HAVE ADDITIONAL DELIVERY CHARGES APPLIED - CONTACT US FOR A PRICE.

The postcodes listed below are areas that we are able to deliver to but may incur additional cost due to distance and time:

Central Scotland Postcodes: DD, DG, KA, ML, KY, PA, FK, PH, DD, Glasgow and Edinburgh.

Northern Scotland Postcodes: PA, AB, IV, KW, PH

Cornwall Postcodes: EX, PL, TR

Devon Postcodes: DT, EX, PL, TQ

Wales Postcodes: LL, SA, SY some other parts of Wales may incur an additional charge - contact us for more information.

All Other Overseas Countries – We will always attempt to accommodate any customer requirement. For all countries outside of the UK and Ireland, as well as the British Isles, please contact us either via telephone or email at kubekfurniture@icloud.com to discuss each order prior to placing the order on our website. We can deliver to most UK ports, though overseas shipping will have to be completed by the customer. 

 

Deposit Items

For most solid wood furniture orders, we take a small deposit from the initial order to place the order into our system. When the item is ready to be delivered, we ask for the remaining balance to be paid.

For garden furniture and upholstery that is not in stock at the moment but due to arrive with us on a certain date, we will take your details and a deposit for the item. Once the stock is with us, we will send you an email letting you know that we are ready to deliver it to you, and the remaining balance can be paid and delivery can be arranged with us or couriers.

 

Before you Order - Check Access for Delivery 

 Before placing your order, please inform us if there are issues with regards to parking around the property. If the property is a new build, we may require the nearest postcode or landmark to locate you. What3Words is a useful method for this.

Free delivery and standard delivery charge covers ground and first floor. If the furniture is being delivered to a higher floor, you must inform us beforehand as there may be an additional charge.

Any internal and external steps leading up or down to the property will have to be made aware of before delivery. If your property is in a block of flats or apartments, appropriate access will be required and we will have to be notified beforehand.

We ask that you check the dimensions of any access that the furniture will have to go through. As our handmade wooden furniture is solid wood, it is not always possible to have it in smaller pieces, meaning it is delivered in larger sections.

Internal measurements such as the front door, inner doorways, staircases, bannisters, skirting boards, radiators, window sills and any other projections must be accounted for when measuring for any indoor furniture. 

Space for manoeuvring in corridors and staircases is also very important so please that into account for tall or wide items. In some cases, doors must be removed to fit certain items. We are not always able to offer this service so please organise this in advance or contact us prior. 

External access such as gates, fences and alleyways will fit the majority of pieces through, though areas that are narrow will require double-checking for wider or taller pieces of furniture. We insist that delivery access points be cleared of any potential obstacles, particularly breakables, as this presents a hazard to our staff and couriers.

Whilst we may able to offer additional services that go above and beyond standard delivery, if the furniture is likely to be damaged or cannot be safely be delivered to it's location, the delivery may be classed as failed and additional charges could be incurred. As stated, most deliveries are completed by two people - if more are required to do this, contact us well in advance.

Whenever possible, we will delivery the product to your desired location - it is our customer's responsibility to inform us of this. If you are not available at the time of delivery, a message or instruction beforehand will help us achieve this. The space for the new furniture should also be made clear - we do not offer a disassembly or recycling service.

 If you are uncertain about your access and need to some help with measurements, do not hesitate in contacting us for advice. 

Delivery Day

Most deliveries are made between 07:00 and 17:00 Monday to Friday, though we, or our couriers, will contact you nearer the day of delivery for a more accurate time. We may even contact you on the day should our schedule change. We are also able to contact you up to 30-60 minutes before we arrive.

If you are unable to accept delivery at the planned time, we will try our best to accommodate you and delivery at a more suitable time. A neighbour or family member is fine to accept delivery, so long as we have access to where the item is being delivered. If we cannot complete the delivery and it is classed as failed, additional charges may be incurred for a second delivery attempt. 

Delivery Process

PLEASE CONTACT KUBEK FURNITURE DIRECTLY ON THE DAY OF DELIVERY WITH ANY ISSUES WITH YOUR DELIVERY SO WE CAN LIAISE IMMEDIATELY WITH OUR COURIERS TO URGENTLY RESOLVE ANY ISSUES FOR YOU.

Deliveries of indoor wooden furniture that see us have direct contact with furniture means that we wear gloves and face masks for yours and our own safety. We also hope that we can continue to keep safe by maintaining social distancing when inside, when possible.

For internal deliveries, we are happy to remove footwear if you wish, or we also carry shoe protectors to wear inside. We recommend laying down sheets/blankets if you are concerned about your carpets or floors catching sawdust.

Most deliveries will be carried out by two people, though we will let you know if it is just the driver who will be delivering.

If several items have been ordered at once, we will try our best to deliver them together - we will contact you should this not be possible.

Local deliveries for garden furniture orders can usually be delivered in a short timescale (i.e. next day). Depending on your location and order, same-day delivery may be available, though we will let you know should this be the case.

Deliveries may be carried out by independent companies/carriers. Therefore, although we can offer guidance and communication, specific days and times may be outside of our control and delays, though rare, are sometimes unavoidable.

Deliveries by external companies will avoid pallet drop-off, which reduces waste for our customers and reduces chance of damage to the packaging.

The majority of deliveries of our handmade wooden furniture will be delivered and assembled by our in-house delivery staff, which negates the need for packaging. Wooden items delivered by couriers will be hand wrapped and securely packaged for delivery.

The garden furniture items that we deliver and assemble, such as the Pearl Day-Bed and Danielle U-Shape Dining Set, will have any packaging or rubbish taken away free of charge. 

Boxed items delivered by us and our couriers will be left as delivered, meaning it is our customer's discretion to dispose of the packaging that comes with their product.

We suggest that you keep all packaging in good condition until you are completely happy with the product , have reported any faults or missing items. It is vital that upon delivery, you check your item(s) for damage, fault or missing items. Upon contacting us directly, we will advise you on what to do next.

The quicker an issue is seen, the faster we can resolve your issue for you. Please inform the drivers straight away and contact us within the same day or within 24 hours so that we can replace the items in accordance with your statutory rights. For more information, see our Returns Policy.

Collection

If you wish to collect your order from us directly, this is entirely possible. Contact us for further details. Collection can either be done at our showroom at Hawker Business Park, or at one of our warehouses in Leicestershire. Valid ID and proof of payment will be required upon collection.

 

Contact Us

If you have a situation that is not covered on this page, feel free to contact us directly via telephone, email or online chat. We will do our absolute best to assist you.

Telephone: 01664 668450

Email: kubekfurniture@icloud.com