Terms & Conditions

1. Website Usage

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our (Kubek Furniture) privacy policy, govern relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Kubek Furniture’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 2A Upper Floor, Hawker Business Park, Melton Road, Burton on the Wolds, LE12 5TH. Our company registration number is 09251039. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.

Images displayed on our website are only indications of our products - each product will vary with manufacturing, materials and photography. No two products will be precise replicas.

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse these website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Kubek Furniture has the right to cancel any purchase made on this website. If we do, you will be given a full refund including shipping and taxes.

In the instance that a pricing error is made on our products, we have the right to withdraw orders and products prior to a contract being made. 

Kubek Furniture has the right to cancel any purchase made on this website if the shipping method you select is deemed to be inacurate. You will be offered a refund or given the chance to amend your shipping cost via telephone and credit card payment.

To the best of our knowledge, all information on this website is accurate. Any error made by ourselves will be rectified as soon as possible.

 

2. Orders

To order from us, you must be a UK resident and be 18 years of age or above. Order using our website, or contact our team on 01664668450, kubekfurniture@icloud.com or our online chat for someone to assist you with your order.

As a consumer (acting outside of a business), when you place an order with us, you are making an offer to buy goods. We will send you a confirmation email once you have ordered. This confirmation email is acceptance that a contract has been made between us.

Orders are subject to acceptance - only once we have sent order confirmation is your order then within our system. We may contact you by email in the future for future promotional events and sales. 

If there are any errors on your email confirmation, you must inform us as soon as possible for these to be rectified. All details supplied to Kubek Furniture must be accurate. Delays may occur should details that we are not liable for be incorrect.

If any problems should occur with your order, we will aim to contact you as soon as possible to make you aware. Any issues that cannot be resolved within a short timescale will be confirmed in writing via email or text.

Made to Measure Items - bespoke products are made to specific requirements and are thus non-standard to stock items. These items are non-refundable and non-returnable, unless they are faulty, damaged or made to the wrong specifications. 

It is important to make sure you are happy with your purchase of made to measure products. Once dispatched to you, we cannot accept cancellations or returns.

 

3. Deposits and Payment

For certain items, we will only take a deposit from your initial order. Only from when an item is ready for delivery will we take the full payment or the remaining balance. Should a deposit be placed in advance, and we require the remaining balance to be paid for delivery, we will contact you via email or telephone to request payment.

Full payment must be made in advance of delivery. We have the right to hold back items for delivery which have not been paid for, until the balance is fully settled. We will only process payments that have been authorised by one of our payment methods.

Prices displayed on our website are inclusive of the standard UK VAT rate of 20%.

The price displayed on products does not include separate delivery charge. Whilst some products will fall under designated delivery prices, the final price will be subject to our discretion upon confirming your order. If you are unhappy with the final delivery charge, we are happy to provide you with a refund.

We only accept payments from UK registered bank accounts.

We accept payment from most debit/credit cards such as Visa, MasterCard, Amex, Maestro and Discover. We also offer Apple Pay, Google Pay, Shop Pay and PayPal.

For customers looking to pay via finance options, we currently offer PayPal Pay in 3, which allows the cost to be spread over 3 months with 0% interest. We currently looking into further forms of finance options.

The billing address you provide must match the address registered with your payment card. Failure to do this may result in delays in your order or your order being nullified. Your order can only be confirmed once this is completed

We recommend that your billing address and delivery address be registered as the same. In many cases, this results in our software detecting potential fraud. If your delivery and billing addresses are different, you must contact us prior to placing your order so we can be made aware. In certain cases, we may not be able to fulfil the order.

All orders by credit/debit card are subject to checks by the card issuer. If the payment is not authorised by the card issuer, we have the right to cancel your order.

 

4. Availability

All products and services are listed subject to their availability and may be removed at any time. 

Items that are in stock, such as garden furniture, has an estimated delivery time which we aim to adhere to. Items such as wooden furniture have a lead time, which is also an estimate. We usually quote 6-8 weeks unless otherwise stated. Items that have a significantly longer lead time will have us inform you upon ordering. If you are unhappy with the lead time, you are entitled to a refund. 

If there are any delays in our estimates, we aim to notify you as soon as we have more information. 

Ex-display items are likely to have a quicker delivery time than most other items but we cannot guarantee immediate delivery.

 

5. Delivery

Delivery can only be arranged once products have been fully paid for. Any outstanding balance must be sorted before we contact you to arrange a delivery time slot. The dispatch will not take place until you have received confirmation from us.

We will do our best to arrange a delivery time slot that best suits you. We cannot guarantee a particular time on any given day.

Once a day and time slot is organised, we can contact you the day before delivery and the morning of delivery should you require. We will also update you should there be any changes to our schedule.

Please check over your delivered items for damages. If your goods are damaged upon delivery, make an official note to the driver and collect any photographic evidence that will be helpful in resolving any issues.

If you do accept delivery of goods, only to discover damage at a later date, contact us with photographic evidence within the 14-day grace period.

If there is anything wrong with your delivery, please contact us as soon as possible and we can resolve your issue. We ask that you contact us before contacting your bank or card issuer, as in many cases, a solution can be found far quicker than when an extra party is included. If in the event that a chargeback is instigated before allowing us to resolve your issue, the resolution will likely be delayed further.

Deliveries will be sent to the address provided to us in your original order. If you have supplied incorrect delivery details to us, we will do our best to rectify any issues this causes but you may be liable for additional charges for further delivery attempts. 

Our team will do their best to deliver your goods to the room or setting that you would like them. This means that all accesses and pathways should be clear of obstacles and breakables to make the process safer for both parties. 

In instances where we cannot achieve this, we are not liable for delivering to your doorstop or to the point of where we can no longer safely carry the items.

 

Pricing

Delivery is free on sales over £1500. 

Orders upto £1500 will be charged £29 for delivery. 

Exclusions, such as location and bespoke items, apply.

 

Failed Delivery

If you cannot accept delivery on a date or time that we provide you with, you MUST let us know upon us contacting you. The delivery of your goods has to be planned along with other deliveries to make it more effective for both us and you, the customer.

Although we attempt to be as precise as possible with delivery dates and times, events that are out of our control may make delivery impossible in certain circumstances. Should our plans be forced to change, we will let you know as soon as possible so that we can rearrange a delivery date, with no extra cost supplied to you.

With couriers, we may not always be able to control the exact delivery times provided to us as we do not receive all information beforehand. Please be patient with us if any issues arise in this way.

Any delivery amendments made to us after an order has been dispatched may incur an additional charge. 

We are not liable for any issues that arise from an incorrect delivery address, especially if an item has already been delivered. Delivery can be rearranged for the correct address but further charges will be incurred.

Failed delivery attempts due to no one being at the property will incur additional charges for rearranged delivery.

Failed delivery attempts due to lack of access or incorrect information provided will also incur additional charges for rearranged delivery.

 

6. Returns and Cancellations

We ask that you check your goods in detail before accepting delivery. The product and packaging should be in good condition when accepting the delivery.

This legislation, from the Consumer Contracts Regulation 2013, offers you the following cancellation rights when you buy online or by phone:

You are entitled to cancel your order if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

Your right to return or cancel products does not apply to goods that are made to measure or are made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This doesn’t affect your statutory rights if goods are faulty or not as described.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

If items are damaged or are deteriorated whilst in your care, we can no longer accept return of them.

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.

You can cancel by emailing kubekfurniture@icloud.com.

Cancellation may be done by telephone, email or by using this form, in which case we will refund the price paid for the goods plus delivery charges attributable to the cancelled item. If you fail to release items that you have claimed a refund for, we may be forced to take legal action.

You are required to take reasonable care of items. We will only refund standard delivery and will reduce the refund if goods have been diminished by consumer handling. If you cancel, you must return the goods to our above trading address at your expense. We will charge you the direct costs of recovery if you do not comply or if you return them at our expense.

If you are unable to complete the return via your own means, we can arrange collection through our own system. The charge for collection will vary depending on location and product.

Should returns be completed because of manufacturing fault, we will carry out the necessary returns logistics and the costs involved.

 

7. Refunds

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply.

This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling or wear by you.

We will make the reimbursement no later than 10 days after the day we receive back from you any goods supplied. Refund processing can take around 10 working days. Although we refund you immediately from the point of return, the timescales will depend on your card issuer. 

 

8. Complaints

We always hope that you enjoy your experience in dealing with us and that you return in the future. If, for whatever reason, you are unhappy with our services or products, we would like to know, so that we can resolve any issues that you may have.

Whilst our online chat is always available, we ask that you contact us through our telephone or email so that we have official confirmation of your issue. As soon as we can, we will aim to resolve your issue quickly and in the easiest fashion. We will acknowledge receipt of your complaint and discuss with you how we can fix your problem.

Should your product be a manufacturing fault or the incorrect items delivered, we ask that you send us some pictures so that we can assess how best to resolve the issue. If we cannot find an immediate issue or resolution, depending on your location, we may inspect the item personally to gain any further information. This will determine whether or not there is a fault with the item.

Please note: our wooden furniture has a Lifetime Guarantee. If anything were to broken via something that was not your fault, we will gladly fix or replace the product or component free of charge.

If you are still unhappy with the outcome of this assessment, we can begin a returns procedure, providing the product is still in the condition that it was delivered in and packaging has been kept in an acceptable condition.

As a small family business, we believe in the idea of a close relationship to our customer. We know how important furniture can be to a household so we do our best to help people achieve their house goals! We ask that you speak to our team with decency and without resorting to abusive, threatening language or personal attacks. When both parties work co-operatively, we find the outcome is resolved much quicker and easier. Many thanks.

 

Company Contact Details

Kubek Furniture is a Private limited Company.

Registered Office: 83 Carlton Drive, Wigston, Leicestershire, LE18 1DG

Registered Company Number: 09251039

Address: Unit 2A Upper Floor, Hawker Business Park, Melton Road, Burton on the Wolds, LE12 5TH

Telephone: 01664668450

Email: kubekfurniture@icloud.com