Notification to Kubek Furniture must be made within 14 days of receipt of your goods, in writing via e-mail to firstname.lastname@example.org and fully outlining the relevant issue/cause for the requirement to return the said goods.
All returns must be agreed by telephone or e-mail so we can agree on collection dates/times.
We will offer a credit note of goods to the value of your order unless goods are supplied in a faulty or damaged condition.
These conditions do not affect your statutory rights.
Kubek Furniture reserves the right to make a pre-advised charge for the collection of goods from your premises if they are not in a satisfactory condition.
If goods are made to order to your specification and measurements, we will not offer either an exchange or refund unless it is established that there is a manufacturing fault or goods are not fit for the purpose.
If the customer wishes to return items that are as a result of change of mind, Kubek Furniture reserves the right to offer a credit note for goods to the value of the order. (Goods must be returned in the same condition as delivered).
Kubek Furniture also reserves the right to charge the customer 25% of the price of their item to cover any restocking fees for items returned after a change of mind.
For hygiene reasons, we will not accept returns on mattresses, divans, cushions or bedspreads unless they are faulty.
Credit notes or gift vouchers cannot be exchanged for cash.
Your statutory rights are not affected by any of the Terms & Conditions outlined above.